Customer Care
✿ Customer Care ✿
We're so glad you're here. Here's everything you need to know.
💌 Contact Us
Have a question or need help? We'd love to hear from you!
We do our best to respond within 1–2 business days.
📦 Shipping & Pickup
Orders are processed within 2–5 business days before shipping. Once your order ships, tracking information will be sent to the email provided at checkout.
🛍️ Local Pickup
Local pickup is available on select days and times, released weekly. Keep an eye on our updates for available pickup windows!
🌸 Return Policy
We want you to love your Rooted Rose pieces! Please read our return policy carefully before making a purchase.
Return Window
Returns must be initiated within 10 days of delivery or pickup.
Item Condition
To be eligible for a return, items must be:
- Unworn and unwashed
- Smoke-free and dander-free
- In original condition with all tags attached
Store Credit Only
All returns are for store credit only. We do not offer refunds or exchanges. Customers are responsible for return shipping costs. Once your return is received and inspected, store credit will be issued via email within 5–7 business days.
Final Sale Items
The following items are final sale and cannot be returned:
- All sale items
- Accessories
- Swimsuits
- Bodysuits
- Bralettes
Holiday & Seasonal Promotions
No returns will be accepted during holiday or seasonal promotions, including but not limited to Black Friday and Cyber Monday. Items purchased during these periods are considered final sale.
✿ Thank you for shopping with Rooted Rose ✿